Approved by Government of Ras Al Khaimah, UAE License No. 52001014 +971 50 9873458 • [email protected]
Privacy, Data Protection & Institutional Records

A clearer privacy policy for admissions, student systems and payment-related data.

This policy explains how Brookfield Institute UAE collects, uses, stores and protects personal information submitted through enquiries, applications, student systems, partner interfaces and payment-related workflows.

This Privacy Policy should be read together with Brookfield's Terms & Conditions and other published institutional policies.

Brookfield does not treat applicant or student data as a public asset. Information may be used or disclosed where needed for approved institutional operations, payment processing, audit, regulatory response, lawful administrative review and the academic or student-service activities connected to the relevant record.

Information Brookfield May Hold

Different parts of the learner journey require different information.

Brookfield's original privacy framework covers identity, contact, academic, account, communication and finance-related information submitted through authorized institutional systems.

Identity & Contact Information

Names, contact details and identity or verification information submitted through authorized Brookfield processes.

Academic & Admissions Records

Academic history, supporting documents, application records and information used to support admissions or learner administration.

Communications & Portal Information

Communication history, student or partner portal information and records associated with institutional support or access.

Payment & Finance References

Transaction references, payer information, receipts and finance records used for reconciliation, audit response and dispute handling.

How Information Moves Through Brookfield

Collected for a purpose. Used within an institutional workflow.

The exact process varies by service, but Brookfield's privacy framework is centered on collection, verification, operational use, controlled access and appropriate retention.

1

Information Submitted

Data may be provided through an enquiry, application, student system, partner interface or payment-related workflow.

2

Identity / Record Verification

Brookfield may verify identity, supporting documents, academic records or transaction references where relevant.

3

Institutional Use

The information is used for the relevant admissions, academic, student-support, partner, finance or compliance purpose.

4

Controlled Access

Operational and role-based controls are used to limit access according to function and institutional need.

5

Retention / Review

Records may be retained where needed for academic, administrative, audit, legal, finance or compliance purposes.

Payment Data & Transaction Privacy

Brookfield may need the transaction record without needing your sensitive card secrets.

Brookfield may retain transaction references, payer information and finance records required for reconciliation, receipts, audit response and dispute handling. Sensitive payment processing may also be subject to the controls of approved payment providers and banking channels.

For your safety, do not send full card credentials, PINs, one-time passwords or card security codes through email, chat, WhatsApp or general enquiry forms.
Reconciliation Transaction references can be used to match a payment to the correct applicant, learner or finance record.
Receipts & Finance Records Payment-related information may be retained where needed for receipts, ledger records and administrative review.
Dispute & Audit Response Transaction records may be used to investigate payment disputes, chargebacks, reconciliation issues or audit requests.
01

Scope of this policy

This policy explains how Brookfield Institute UAE collects, uses, stores and protects personal information submitted through the website, admissions forms, student systems, partner interfaces and payment-related workflows.

02

Information Brookfield may collect

Information may include names, contact details, academic history, identity and verification documents, payment references, communication history and portal account information submitted through authorized Brookfield systems.

The specific information requested depends on the service being used and the institutional purpose for which the information is required.

03

How information may be collected

Information may be provided directly by applicants, students, faculty members, partner representatives, payers or other authorized users through enquiries, applications, document submissions, portal activity, payment-related processes and official communications with Brookfield.

04

Why Brookfield uses personal information

  • To process enquiries and applications.
  • To verify identity and supporting records.
  • To issue offers, invoices, receipts and student records.
  • To support student, faculty and partner portal access.
  • To support academic administration and learner services.
  • To comply with audit, finance and operational controls.
05

Admissions and academic administration

Brookfield may use submitted information to review applications, verify supporting records, communicate admissions decisions, create or manage learner records, support programme administration and maintain institutional documentation connected to the student's academic journey.

06

Payment, transaction and finance data

Brookfield may retain transaction references, payer information and finance records required for payment reconciliation, receipt generation, audit response, refund review and dispute handling. Sensitive payment processing itself may also be subject to the controls of approved payment providers and banking channels.

General Brookfield forms should not be used to transmit full card credentials, PINs, OTPs or card security codes.
07

Student, faculty and partner systems

Portal and account information may be used to support authorized access to student, faculty or partner services and to maintain the administrative records associated with those services. Access may be limited according to user role, function and institutional need.

08

Record retention

Information may be retained in Brookfield systems for administrative, academic, audit, finance, legal and compliance purposes. The period for which a record remains necessary may vary according to the type of information and the institutional purpose associated with it.

09

Security and access controls

Brookfield uses role-based and operational controls to limit access to sensitive information according to function and need. Users are also responsible for protecting credentials associated with their own authorized accounts and should not disclose passwords or security codes to unauthorized persons.

10

Sharing and disclosure

Brookfield does not treat applicant or student data as a public asset. Information may be disclosed where needed for approved institutional operations, payment processing, audit, regulatory response, lawful administrative review or another legitimate purpose connected to the relevant institutional record.

11

Payment providers and banking channels

Payment-related workflows may involve approved payment providers or banking channels whose systems handle parts of transaction authorization, processing or settlement. Brookfield may receive or retain the transaction and payer references needed for finance administration, while the provider's own processing controls may apply to information handled within its systems.

12

Corrections and privacy enquiries

If you believe information held by Brookfield is inaccurate or incomplete, you may contact the institute through the official contact channels on this website so the relevant team can review the request in line with institutional records and obligations.

A correction request may require reasonable identity or record verification before Brookfield changes an institutional record.
13

Records after cancellation, withdrawal or account closure

Cancellation of an application, withdrawal from a programme or closure of an account does not necessarily mean that all related information will immediately be deleted. Brookfield may retain records where required for academic, administrative, audit, legal, finance or compliance purposes.

14

No shipping-related personal data use

Brookfield's website does not operate an e-commerce shipping model for physical goods. Personal data collected through the website is used for educational, administrative, finance and related institutional services rather than product-delivery logistics.

15

Policy updates and institutional interpretation

Brookfield may update this Privacy Policy where institutional services, systems, operational practices or applicable compliance requirements change. The version published on the official website should be read together with other Brookfield policies relevant to the user's relationship with the institute.

Question about your personal or payment-related information?

Contact Brookfield through the official contact channel and identify the relevant application, learner, portal or transaction record. Do not send passwords, PINs, OTPs or full card credentials.