A clearer cancellation process for applications, enrolment and fee-related services.

This policy applies to cancellation or withdrawal requests connected to Brookfield Institute UAE applications, admissions processes, enrolment records, selected institutional services and fee-related activities initiated through the website, student interfaces or other official channels.

An applicant may request cancellation of an in-progress or submitted application before final enrolment. Brookfield may still retain application history, uploaded records, admissions decisions, communications and audit information needed for legitimate academic, finance, legal or compliance purposes.

Where a learner has already been confirmed, invoiced, enrolled or activated in institutional systems, Brookfield may require academic, finance and compliance review before the record is closed, withdrawn, deferred or otherwise formally updated.

Any deferral or transfer option is subject to programme availability, applicable institutional rules and Brookfield approval and should not be assumed as an automatic alternative to cancellation.

Timing matters. Requests received after admissions review, document verification, offer issuance, fee posting, enrolment activation, digital access, guided sessions, administrative processing or other services have commenced may be treated differently from requests made at an earlier stage.

Cancellation does not reverse work or services that have already been completed and may therefore affect whether any related payment remains refundable in full, in part or at all.

Submitting or approving a cancellation request does not itself guarantee a refund. Any financial outcome is reviewed separately under Brookfield's Refund Policy, the fee type, services already provided, scholarships or discounts, payment status and the applicant or learner's ledger position.

Where a payment is still pending, under gateway verification, awaiting settlement or otherwise not finalized, Brookfield may wait for the transaction status to be confirmed before completing any related finance adjustment. A cancellation request does not necessarily stop an already authorized banking transaction from completing.

If the related payment is duplicated, reversed by the bank, subject to a chargeback or otherwise disputed, Brookfield may place the financial part of the cancellation request under review until the payment gateway, bank or finance records confirm the final transaction status.

Brookfield may cancel, suspend or hold an application, enrolment, account or service where there is non-compliance, failed payment verification, document concerns, suspected misuse, policy breach, security concerns or an operational, legal or regulatory requirement that requires review.

Where Brookfield initiates the cancellation, any financial treatment remains subject to the fee type, services already delivered, payment status and applicable Refund Policy.

Brookfield may delay closure of a record where identity, document, payer or account information is under review. This may be necessary to preserve audit integrity, resolve a payment issue or satisfy institutional compliance requirements before the record is finalized.

Cancellation does not mean Brookfield will erase the applicant or learner's complete history. Application records, communications, transaction references, decisions, academic activity and other information may be retained where needed for legitimate institutional, legal, audit, finance or regulatory purposes in accordance with Brookfield's Privacy Policy.

Where a parent, employer, sponsor or other authorized third party paid on behalf of the learner, Brookfield may need to verify both the learner record and payer information before making any finance adjustment linked to a cancellation. Any approved refund is normally handled according to the Refund Policy and original payment source.

Cancellation of a current application or enrolment does not necessarily prevent a learner from applying again in the future. Any later application is subject to the programme, fees, eligibility, availability and institutional requirements applicable at that time.

Brookfield Institute UAE provides educational, administrative and digital services through this website. It does not process physical-product orders through the admissions and educational payment workflow, so shipping, delivery or cash-on-delivery cancellation rules do not apply.

Brookfield may request additional information before a cancellation can be completed, particularly where the learner, payer, transaction or record requires verification. The cancellation should be treated as confirmed only once Brookfield has formally updated or acknowledged the relevant record.

If you believe a cancellation has been processed using incomplete information, you may contact Brookfield through its official support channel and provide the relevant evidence for further review.